Swimnerd Support Center
Need help with your pace clock, app, Swimnerd Live, warranty, or battery? Start here.
What Do You Need Help With?
Pick your product or support topic below.
Tips & Best Practices
Outdoor use, app behavior, cleaning, storage, and care.
Personal Pace Clock
Buttons, modes, Bluetooth, charging, underwater case.
Bluetooth Pace Clock
Remote control, modes, syncing, app control.
WiFi + Bluetooth Clock
Wireless syncing, channels, dictator clock setup.
Swimnerd Live / Aspire Sports
Scoreboard, leaderboard, live results, record board, and practice manager.
Warranty / Repairs
Warranty details, repairs, and support.
Most Common Help Links
Fast links to the stuff people ask for most.
Personal Clock Walkthrough
Watch the setup video.
Underwater Case Tutorial
How to use the underwater case.
Case PDF Manual
Open the underwater case guide.
How-To Video Playlist
All pace clock videos.
Remote Walkthrough
Learn the remote controls.
Swimnerd Live Help
Open the on-page Swimnerd Live guide.
Support Guides
Open the section you need.
Tips, Tricks & Best Practices
- Save your box. It is a custom box with foam insert and helps with returns or repairs.
- Use tripod legs wide. If you got a tripod, make sure the legs are spread wide for stability.
- Protect outdoor clocks. If your clock is primarily outdoors, you need an overhang or cover for the warranty to be valid.
- The Swimnerd app now runs in the background. This is an awesome feature. Once you send a set to the pace clock via Bluetooth, the clock keeps running even if you disconnect, lock your phone, or turn your phone off.
- Clean your clock. Use standard multipurpose cleaner on the front screen. Chlorine residue can dry on the display if the clock is splashed.
- A clean pace clock is a happy pace clock. Don’t be scared to give your Swimnerd Pace Clock a little TLC.
Battery Safety & Rechargeable Battery Info
20+ Hour Rechargeable 12V Lithium Polymer Battery Pack with Li-ion Charger and 8 ft. extension cable.
Need portable power? This one’s for you, middle-of-nowhere, no-power-in-sight swim coach.
| Voltage | 12V |
| Capacity | 30000mAh |
| Input / Output | DC 12.6V / DC 12.6-10.8V |
| Operating Environment | Charging: 0°C ~ 45°C Discharging: -20°C ~ 60°C |
| Storage Environment | Store below 35°C. If storing for more than 3 months and not using it, recycle it. |
| Cycle Life | ≥500 times |
Advantages
- Tested to last over 20+ hours on the highest brightness setting.
- Lower the brightness to increase battery time.
- CE certified.
- Recyclable at Lowe’s or Home Depot.
Safety Instructions
- You must read these safety instructions and warnings before using or charging your battery.
- Lithium Polymer batteries are volatile. Battery packs may explode and cause fire if misused or defective.
- By purchasing this battery, the buyer assumes all risks associated with lithium batteries.
- If you do not agree with these conditions, use the power adapter instead.
- Battery buyers should be professionals and capable of handling an emergency.
- Always charge batteries with attention.
- Place battery packs on a fireproof surface while charging.
- Do not charge on carpet or any flammable surface.
- Do not overcharge your battery.
- The charger has an LED indicator to show when the battery is fully charged.
- Do not leave batteries charging overnight.
- Never charge batteries unattended.
- Keep away from children.
- Replace old batteries when they reach service life or when they are two years old, whichever comes first.
- Do not throw lithium ion batteries away. Recycle them properly.
- Use only a Lithium Polymer / Li-ion charger.
- If the battery starts to balloon, swell, smoke, or radiate heat, discontinue charging immediately, disconnect the battery, and recycle it.
- Never store or charge battery packs inside your car in extreme temperatures.
- Never drop the batteries.
- Charge in a fireproof container in an isolated area away from flammable materials.
- Always have a fire extinguisher available for emergency use.
- Let the battery cool to ambient temperature before charging.
- Do not charge battery packs in series on a power strip. Charge each battery individually.
- Store battery at room temperature between 40°F and 80°F for best results.
- Do not expose battery pack to direct sunlight or heat for extended periods.
- When transporting or temporarily storing in a vehicle, keep temperature above 20°F and below 150°F.
- Storing battery above 170°F for more than 2 hours may damage the battery and cause fire.
- Avoid puncturing the cells. Puncture may cause fire.
- Charge the battery every 2 months to keep it fresh if not in use.
Personal Pace Clock
Swimnerd Personal Pace Clock: swimming’s #1 personal pace clock.
Walkthrough Video
Underwater Case Tutorial Video
How to Use the Case PDF
Buttons
- Power: hold to turn on. Hold again to turn off.
- Brightness: click to toggle brightness settings.
- Switch Modes: click to toggle between modes. Pause first if a mode is running. Hold to mute.
- Enter / Configure: hold to configure a mode. Click to enter and move to the next number.
- Start / Pause / Reset: click to start or pause. Double click to reset.
Modes
- Mode 1: Count up endlessly.
- Mode 2: Real Time Clock, 24 hour.
- Mode 3: Real Time Clock, 12 hour.
- Mode 4: Interval Set, reps and intervals.
- Mode 5: Stopwatch.
Bluetooth
Download the Swimnerd mobile app. Go to Tools → Connect to Clock → Scan. “HC-08” will show up. Tap it to connect. Then tap Clock at the bottom of the app to control and program the clock.
Charging
Each Personal Pace Clock comes with a USB-C to USB-A charging cable. Plug it into a phone charging block. The red indicator light turns off when fully charged. Lower brightness indoors to save battery.
Big Bluetooth Pace Clock
Bluetooth Only Clock: original Swimnerd Pace Clock. This applies to clocks received before April 1, 2022.
Instructional Video Playlist
Remote Walkthrough
Clock Modes
- Wall Clock Mode: displays current time.
- Pace Clock Mode: counts from 00:00 upward.
- Lap Clock Mode: fixed lap duration.
- Multi Lap Clock Mode: configurable laps and intervals.
- Idle Clock Mode: display off, wall clock runs in background.
Remote Basics
- A: configure Lap Mode.
- B: configure Multi Lap Mode.
- C: configure / confirm.
- D: display on / off.
- OK: confirm or start selected mode.
For Clocks Received After April 1, 2022
- Power: red top-left button.
- Brightness: red top-right button.
- TIM: green mode button.
- SET: black configure button.
- OK: blue pause / start button.
For varying intervals, use the app. It is much faster and easier than entering sets manually on the remote.
WiFi + Bluetooth Pace Clock
Swimnerd WiFi + Bluetooth Pace Clock allows you to sync clocks together, control them from the Swimnerd app, and run workouts from your phone.
Getting Started
Power on your clock by holding the power button down for 2 seconds. Start the WiFi with 1 additional click — that clock is now the Dictator Clock.
Buttons
- Power Button: Red button in the top left corner. Click it to turn the clock on and off. The clock always defaults to count-up mode. There is also a power button on the right side to actually turn the clock on itself. Hold the power button down until it turns on. Hold the power button down for 2 seconds and release to shut it off.
- Brightness: Red button in the top right corner. Click it to toggle between 3 brightness settings.
- Switch Modes: Green button that says TIM. Click it to switch between modes. You must first pause the clock by clicking the blue OK button.
- Enter / Configure / Set: Black button that says SET. Click it to configure any mode.
- Pause: Blue button that says OK. While in default count-up mode, click it to pause. This is great for resyncing clocks that are slightly off.
Modes
| Mode 1 | Count-up endlessly to 59:59 and turn over. Default count-up mode. |
| Mode 2 | Real Time Clock (MM:SS) |
| Mode 3 | Real Time Clock (24 hour) |
| Mode 4 | Real Time Clock (12 hour) |
| Mode 5 | Varying Interval Set. Use the app — it’s much better. |
| Mode 6 | Stopwatch |
Mode 1: Default Count Up
When powered on, the Swimnerd Pace Clock begins counting endlessly. Pressing OK will pause the clock and allow you to switch modes. If you click through all the modes, you will revert to 00:00. You must click OK to start counting. This is a nice feature if you are syncing clocks.
Mode 2: Real Time Clock (MM:SS)
Press SET to configure your MM:SS real time clock. Choose your time by clicking the correct numbers. When you are ready, click SET again. This is great because your patrons will know what time it is, as well as utilize it as a pace clock.
Mode 3: Real Time Clock (24 Hour)
Press SET to configure your 24-hour real time clock. Choose your time by clicking the correct numbers. When you are ready, click SET again. This will configure your 12-hour clock mode as well, so there is no need to set your 12-hour clock.
Mode 4: Real Time Clock (12 Hour)
Press SET to configure your 12-hour real time clock. Choose your time by clicking the correct numbers. When you are ready, click SET again. This will configure your 24-hour clock as well.
Mode 5: Varying Intervals
If you are going to enter any sort of varying reps or intervals into the clock, just use the app. It’s a million times faster, more powerful, and easier to follow along. You can load multiple rounds or input a ladder set.
Mode 6: Stopwatch
Click OK to start and stop. To reset, toggle through the modes.
Bluetooth Setup
Download the Swimnerd mobile app on iOS or Google. Once signed up, go to Tools → Connect to Clock → Scan. HC-08 will show up. Click on it to connect. Now, you can change the name by clicking the icon. Click Clock on the bottom of the app. This clock control center is basically a super remote.
Program anything you want into it with just a few clicks, including multiple rounds or any sort of descending or ascending ladder set.
Syncing Clocks
The Swimnerd WiFi + Bluetooth clocks give you the ability to have all the clocks “talk” to each other by creating their own 2.4GHz wireless signal. This has nothing to do with your internet connection — you don’t need to connect them to your internet. They simply connect to each other.
The way they do this is pretty simple. Click the button on the right side of the clock that you want to become the Dictator Clock. You will notice below the colon that an indicator light comes on, showing you that this clock is the Dictator. Any clock that is on the same WiFi channel will automatically connect to the Dictator. Their indicator light will turn on in the bottom right hand corner of the clock.
Channels
As a default, all clocks come on Channel 10. You can set your clocks to different channels by clicking CLK on the remote control. You will see the channel blinking that it is set on currently. To change the channel, punch in 2 numbers and click CLK. The clock will change the channel and begin counting up again in default mode. This allows you to group clocks.
Swimnerd Live / Aspire Sports
Aspire Sports is a multipurpose Swimnerd partner software tool for displaying scoreboards, leaderboards, live results, record boards, pace clocks, and practice timers on TVs, video walls, and livestreams.
What It Does
- Displays a virtual scoreboard on a TV, video wall, or livestream.
- Sends swimming live results to Swimnerd Live.
- Runs leaderboards from HyTek Meet Manager Alpha Scoreboard Interface data.
- Displays records and time standards.
- Runs practice timers and workouts on TVs or video walls.
- Includes a template editor for custom scoreboard layouts.
Meet Setup
The Meet Setup tab lets you create a new meet or select an existing meet. If Live Results is already running, stop Live Results before changing meets.
Live Results
The Live Results tab starts and stops live results. Once your meet is selected, click Start Live Results. The status should change to Waiting for data... and update as data is sent.
Scoreboard
The Scoreboard tab runs a virtual scoreboard window on a TV, video wall, or livestream. It supports swimming, diving, water polo, football, basketball, and soccer depending on your timing system.
Supported Timing Systems
- CTS 5 / CTS 6 / CTS 7: Colorado Timing Systems
- Daktronics RTD: Daktronics scoreboard output
- Omega Quantum ERTD
- SST / SST Network: Superior Swim Timing
COM Settings
Most users only set this once. If no COM port appears, check your USB-to-RS232 cable or virtual COM port, then click Refresh COM Ports.
Leaderboard
The Leaderboard tab displays HyTek Meet Manager Alpha Scoreboard Interface data on an external screen. It can show live results, team scores, records, age/year, unofficial results, one or two columns, scrolling, and display margins.
Record Board
The Record Board lets you display team records, meet records, and time standards. You can enter records by hand or import them from Meet Manager or TeamUnify CSV files.
Practice Manager
Practice Manager lets you write, save, view, print, sync, and run workouts on your pool TVs or video wall. You can build rounds and sets, customize display colors, and run a live timer window during practice.
OBS / Livestream Integration
Aspire Sports can be used with OBS Studio by streaming data over your network. Configure OBS with your camera and web page overlays.
System Requirements
- Recommended: Windows 10 or Windows 11
- Processor: Intel Core i5 or higher
Need help setting up Swimnerd Live?
Call or text 757-996-5512 or email info@swimnerd.com.
Warranty Information
Big Clocks: two-year manufacturer warranty. If your clock does not work properly, we will fix or replace it. You just pay shipping. Little Clocks/MP3 Players: one-year manufacturer warranty.
We can fix cosmetic issues in our shop and reload firmware. Call or text us to discuss repair options.
Still Need Help?
Call or text the Swimnerd Hotline and we’ll get you sorted out.
