Frequently Asked Questions

Customer Service:

Call or text Swimnerd (757-955-6273)
Message us through our Facebook page or Twitter handle.
Slip into our DM's on Instagram.
Hit us up on Skype.
Of course we have What's App +1 (757) 955-6273

How do I set up my Swimnerd Pace Clock?
Click here for a quick walk through video.

How do I connect to my Swimnerd Pace Clock?
Click here for a quick walk through video.

How do I hang/mount my Swimnerd Pace Clock?
Click here for a quick walk through video.

Where is the instruction manual?
You can download the instruction manual here.
We also have many instructional videos on our YouTube Channel.

What does the warranty cover?
Two year manufacturers warranty -- if your clock doesn't work we will replace it. This does not include you dropping it into the pool, smashing it onto a concrete pool deck, or any other form of pace clock abuse. We have seen many cases of pace clock neglect and it is disgusting. If something unfortunate does happen, just contact us and we will take care of you.

What is this USB thumbdrive dongle adapter thing?
It allows you to connect your clock to your computer and upload new software into the clock. We don't normally send these out anymore as the chance you needing it is slim to none. If you did not receive one, no big deal, one less thing to worry about.

Tips, Tricks, and Best Practices

Save your box.
In case of a return, you'll want this around. It is a custom made box with foam insert.

If you got a tripod, make sure the legs are out wide if you are outside and it is windy.
If it is seriously windy, you might even want to throw something on the ends of the legs to weigh it down. Last thing you want is a broken case. If you do break your case, we can repair in-house. Turn around is very fast.

If your clock is primarily outdoors, we suggest protecting it by any means possible -- you should 100% definitely have some sort of overhang.
We also built in a little piece on the right side of the clock, so that your communication port (the port for the USB thumbdrive) stays dry.

To sync the clocks, all you have to do is start them together.
The easiest method is using the remote controls and toggling them on/off using the D button. You may need two people to scream 1-2-3-NOW from either end, depending on the size of your pool and how many clocks you are syncing.
Here is a video of me on the very first try syncing two clocks up with the remote controls. These clocks are now mounted high up on the walls at this pool and the lifeguards do the exact same thing every day. If you have direct line of sight it only takes one person. Make sure the AAA batteries in your remote aren't dead.

Here is a video syncing the clocks using the on/off switch in the app. Just like your Bluetooth speakers, you can only connect to one at at time so if you have two clocks you need two Bluetooth devices. 

In conclusion, you can sync any number of clocks by starting them together with any number of people, remote controls, and/or Bluetooth devices.

If you got a battery make sure you follow all the safety guidelines located on our website on the battery page.
Most importantly, do not plug the clock in with the power adapter and the battery at the same time. You will overload your clock and it will go crazy. The battery DOES NOT charge while it is plugged in with the normal power adapter. Only charge the battery using the small charging adapter with the LED on it. Do not leave this battery in a hot shed or hot car -- keep it in a climate controlled place when not in use. Again, please refer to all safety guidelines.

Currently the app does not run in the background of your phone (Apple & Android both dissuade this). So if your phone goes black for 10 minutes, and you open it back up, the pace clock on the phone will be off by 10 minutes from the actual pace clock. So, just change your settings so your screen doesn't go black if you want it to look exactly the same as the pace clock. Many people use the iPad version and just keep it open the entire practice. Once you send a set to the pace clock via Bluetooth, it will not stop even if you disconnect and turn your phone off.

Bluetooth Automatic Reconnect: the Swimnerd Pace Clock will automatically reconnect to your phone if you become disconnected. You can also name your Swimnerd Pace Clocks.

Don't be scared to give your Swimnerd Pace Clock a little TLC. A clean pace clock is a happy pace clock.
The front of the clock can be easily cleaned with any standard multi-purpose solution. If your clock is outside or near the water and is getting splashed, you will get a chlorine residue drying on the front screen.