Frequently Asked Questions

Customer Service

Call or text the Swimnerd Hotline (757-996-5512)
or email info@swimnerd.com


Download the Swimnerd mobile app!

Instruction Manuals


Bluetooth Pace Clocks:

Swimnerd Pace Clock (Bluetooth Only)

This is the original Swimnerd Pace Clock. That means you received your clock PRIOR to April 1st, 2022. Scroll down for clocks received AFTER April 1st, 2022.

Setting up Pace Clock
The pace clock is powered with the provided wall adapter. The pace clock can be controller using the provided IR remote controller or using an Android phone or an iPhone over BLE. This document describes in detail the various mode of operation and controlling the pace clock using the IR remote control or the phone.


Modes of the Clock
The clock has multiple modes of operation. The following are the details
1. Wall Clock Mode: In the wall clock mode the clock displays the current time in 24-hour
HH:MM format. Both the dots of the colon will blink at an interval of ½ sec.
2. Pace Clock Mode: In this mode the clock will be similar to a stop watch. The counting will
start from 00:00 (MM:SS) and will increment every second. The clock can be paused and
resumed at any time.
3. Lap Clock Mode: In this mode the clock will either up/down count every second for multiple
laps of a fixed time duration. At the end of each lap a buzzer will be sounded for ½ sec and
at the end of all the laps the buzzer will be sounded for 1 sec
4. Multi Lap Clock mode: In this mode the clock will either up/down count every second for
multiple laps for configurable time duration. At the end of each lap a buzzer will be sounded
for ½ sec and at the end of all the laps the buzzer will be sounded for 1 sec
5. Idle Clock Mode: In this mode the clock display is turned OFF. The wall clock will be running in the back ground.

Using IR Remote
Key Function
A Initiate configuration of pace clock for Lap mode
B Initiate configuration of pace clock for Multi Lap mode
C Context aware Configure/Confirm function
D Display ON/OFF control


Go to Wall Clock mode or Pace Clock mode if already in wall clock mode
OK Confirm a selected configuration and start the mode
Change the selected digit up or down
Select the digit to configure while in a configuration mode
Configure Wall Clock Time
1. While in wall clock mode press “C”
2. Press or to select the digit to edit
3. Press or to change the digit to desired value
4. Pres “OK” to confirm and return to wall clock mode
Start Pace Clock mode
1. While in wall clock mode press to go to pace clock mode
2. Pres “OK” to pause or resume the pace clock
Start Lap mode
1. Press “A” to start the lap mode configuration
2. It shows the number of laps and time of each lap. Default is 5 laps of 10 secs each in up count
mode
3. Press or to change up or down count. The blinking colon shows the selection. Upper colon
dot for up count and lower colon dot for down count
4. Press “C” confirm
5. Press to configure number of laps
6. Press “C” confirm
7. Press to configure time of each lap
8. Pres “OK” to start the lap mode
Start Multi Lap mode
1. Press “B” to start the multi lap mode configuration
2. It shows the active lap number to configure and lap time. The default lap time is 10 secs
3. Press “C” to configure the active lap
4
4. Press to configure time of the active lap
5. Press “C” to confirm lap time of the active lap and move to next lap
6. Press “OK” to confirm the configuration and start the multi lap mode
Rerun Multi Lap from memory
1. Press “B” to start the multi lap mode configuration
2. It shows the active lap number to configure and lap time.
3. Press “B” again to start the multi lap mode with the last configuration stored in memory
Cancel an active lap or multi lap run
1. While in an active lap or multi lap run press to cancel and return to wall clock mode
Turn OFF display
1. Press “D” to cancel any run and turn off display
Turn ON display
1. Press any of “D”, , “A” or “B” to turn on the display and enter the respective mode

INSTRUCTIONAL VIDEOS HERE.

IF YOU RECEIVED YOUR PACE CLOCK AFTER APRIL 1, 2022...

Buttons
Power Button: red button in the top left corner; click it to turn the clock on and off; it will always default to count-up mode


Brightness: red button in the top right corner; click it to toggle between 3 brightness settings


Switch Modes: green button that says TIM; click it to switch between modes; you must first pause the clock (click blue OK button to pause)


Enter/Configure/Set: black button that says SET; click it to configure any mode
Pause: the blue button that says OK; while in default count-up mode, click it to pause; this is great for resyncing clocks that are slightly off

Modes
1: Count-up endlessly to 59:59 and turn over (default count-up mode)
2: Real Time Clock (MM:SS)
3: Real Time Clock (24 hour)
4: Real Time Clock (12 hour)
5: Simple Set (Reps x Interval)
6: Varying Interval Set (use the app it’s much better)
7: Stopwatch


Mode 1: Default Count Up
When powered on, the Swimnerd Pace Clock begins counting endlessly. Pressing OK will pause the clock and allow you to switch modes. If you click through all the modes, you will revert to 00:00 (default count up but you must click OK to start counting) – this is a nice feature if you are syncing clocks.

Mode 2: Real Time Clock (MM:SS)
Press SET to configure your MM:SS real time clock. Choose your time by clicking the correct numbers. When you are ready, click SET again. This is great because your patrons will know what time it is, as well as utilize it as a pace clock.

Mode 3: Real Time Clock (24 Hour)
Press SET to configure your 24-hour real time clock. Choose your time by clicking the correct numbers. When you are ready, click SET again. This will configure your 12-hour clock mode, as well, so no need to set your 12-hour clock.

Mode 4: Real Time Clock (12 Hour)
Press SET to configure your 12-hour real time clock. Choose your time by clicking the correct numbers. When you are ready, click SET again. This will configure your 24-hour clock, as well.

Mode 5: Simple Set
Press SET. The first two digits will light up. The clock is asking you to enter the # of Reps that you want to enter. Once you’ve chosen the appropriate # of Reps, click SET again. The clock is now asking you to enter the interval. Once you’ve chosen the appropriate interval, click SET again. The clock is now programmed. If you want to count-up, press the Up Arrow button. If you want to count down, press the Down Arrow button. Click OK to start the set. To pause the
set in the middle of it, click OK. When your set is finished, your clock will revert to default count-up mode.

Mode 6: Varying Intervals
If you are going to enter any sort of varying reps/intervals into the clock, just use the app. It’s a million times faster, more powerful, and easier to follow along. You can load multiple rounds or input a ladder set.

Mode 7: Stopwatch
Click OK to start and stop. To reset, toggle through the modes.
Bluetooth Download the Swimnerd mobile app on iOS or Google. Once signed up, go to TOOLS – CONNECT TO CLOCK – SCAN. HC-08 will show up. Click on it to connect. Now, you can change the name by clicking the icon. Click CLOCK on the bottom of the app. This clock control center is basically a super remote.
Program anything you want into it with just a few clicks. Including multiple rounds or any sort of descending or ascending ladder set.

Syncing Clocks
There are a few ways to sync the clocks. First, set your 24-hour or 12-hour clock to be the same. This will sync the pulse so that if you turn them on together, they run together.
1. Start them together.
2. Toggle through all the modes until you get back to default count-up mode. It will be
sitting at 00:00. Click OK at the same time.
3. Let’s say you have two clocks and 1 of them is 2 seconds ahead of the other. While in
default count-up mode, simply click OK on the remote to pause this clock. Click it again
to un-pause.
4. Set MM:SS mode to whatever you want. Click OK at the same time


How To Video Playlist
Remote Walk Through

Wi-Fi Pace Clocks:

Swimnerd Digital Pace Clock with WiFi & Bluetooth

Sync as many clocks as you want! Program intervals from your phone! Highly visible. Indoors or Out. #1 in Customer Service.

Buttons
Power Button: red button in the top left corner; click it to turn the clock on and off; it will always default to count-up mode. There is also a power button on the right side to actually turn the clock on itself. Hold the power button down until it turns on. Hold the power button down on for 2 seconds and then release, to shut it off.


Brightness: red button in the top right corner; click it to toggle between 3 brightness settings


Switch Modes: green button that says TIM; click it to switch between modes; you must first pause the clock (click blue OK button to pause)


Enter/Configure/Set: black button that says SET; click it to configure any mode
Pause: the blue button that says OK; while in default count-up mode, click it to pause; this is great for resyncing clocks that are slightly off

Modes
1: Count-up endlessly to 59:59 and turn over (default count-up mode)
2: Real Time Clock (MM:SS)
3: Real Time Clock (24 hour)
4: Real Time Clock (12 hour)
5: Simple Set (Reps x Interval)
6: Varying Interval Set (use the app it’s much better)
7: Stopwatch


Mode 1: Default Count Up
When powered on, the Swimnerd Pace Clock begins counting endlessly. Pressing OK will pause the clock and allow you to switch modes. If you click through all the modes, you will revert to 00:00 (default count up but you must click OK to start counting) – this is a nice feature if you are syncing clocks.

Mode 2: Real Time Clock (MM:SS)
Press SET to configure your MM:SS real time clock. Choose your time by clicking the correct numbers. When you are ready, click SET again. This is great because your patrons will know what time it is, as well as utilize it as a pace clock.

Mode 3: Real Time Clock (24 Hour)
Press SET to configure your 24-hour real time clock. Choose your time by clicking the correct numbers. When you are ready, click SET again. This will configure your 12-hour clock mode, as well, so no need to set your 12-hour clock.

Mode 4: Real Time Clock (12 Hour)
Press SET to configure your 12-hour real time clock. Choose your time by clicking the correct numbers. When you are ready, click SET again. This will configure your 24-hour clock, as well.

Mode 5: Simple Set
Press SET. The first two digits will light up. The clock is asking you to enter the # of Reps that you want to enter. Once you’ve chosen the appropriate # of Reps, click SET again. The clock is now asking you to enter the interval. Once you’ve chosen the appropriate interval, click SET again. The clock is now programmed. If you want to count-up, press the Up Arrow button. If you want to count down, press the Down Arrow button. Click OK to start the set. To pause the
set in the middle of it, click OK. When your set is finished, your clock will revert to default count-up mode.

Mode 6: Varying Intervals
If you are going to enter any sort of varying reps/intervals into the clock, just use the app. It’s a million times faster, more powerful, and easier to follow along. You can load multiple rounds or input a ladder set.

Mode 7: Stopwatch
Click OK to start and stop. To reset, toggle through the modes.
Bluetooth Download the Swimnerd mobile app on iOS or Google. Once signed up, go to TOOLS – CONNECT TO CLOCK – SCAN. HC-08 will show up. Click on it to connect. Now, you can change the name by clicking the icon. Click CLOCK on the bottom of the app. This clock control center is basically a super remote.
Program anything you want into it with just a few clicks. Including multiple rounds or any sort of descending or ascending ladder set.

Syncing Clocks
The Swimnerd Wifi + Bluetooth clocks give you all the functionality of our Bluetooth only clock but with the added ability to have all the clocks "talk" to each other by creating their own 2.4ghz wireless signal. This has nothing to do with your internet connection -- you don't need to connect them to your internet -- they will simply connect to each other. 

The way they do this is pretty simple...you just click the button on the right side of the clock that you want to become the Dictator clock. You will notice below the colon, you will see an indicator light come on, showing you that this clock is the Dictator. Any clock that is on the same Wifi Channel (you can set that using the remote control), will automatically connect to the Dictator. Their indicator light will turn on in the bottom right hand corner of the clock. 

As a default, they all come on Channel 10. You can set your clocks to different channels by clicking on CLK on the remote control. You will see the channel blinking that it is set on currently. To change the channel, just punch in 2 numbers and click CLK. The clock will change the channel and begin counting up again (default mode). This allows you to group clocks. 

Personal Pace Clocks:

Swimnerd Personal Pace Clock: Swimming's #1 personal pace clock.

 

Click here for our walk through video.


Buttons
There are 5 buttons on the top of the Swimnerd Personal Pace Clock. You can click, double click, or hold down the buttons.


From left to right, the buttons are as follows:


Power Button: hold it down, and the clock turns on. Hold it down again, the clock turns off.
Brightness: click it to toggle between brightness settings. When configuring the Real Time Clock or programming a set, this button is used to toggle to the correct number.
Switch Modes: click it to toggle between the 6 modes of the clock. If a mode is currently running you must first Pause before you can switch modes. Hold this button down to mute the clock.
Enter/Configure: hold it down to configure the mode; click to enter and move to the next number
Start/Pause/Reset: click to start a mode; click to pause a mode; double click to reset


Modes
1: Count up endlessly (default)
2: Real Time Clock (24 hour)
3: Real Time Clock (12 hour)
4: Simple Set (Reps x Interval)
5: Varying Interval Set (different interval each time)
6: Stopwatch

Mode 1: Default Count Up
When powered on, the Swimnerd Personal Pace Clock begins counting up endlessly. Pressing (Start/Pause/Reset) will pause the clock and allow you to switch modes. If you double click, you will revert back to 00:00. This makes syncing multiple clocks easy.
Mode 2: Real Time Clock (24 Hour)
Hold down the Enter/Configure button. You will see the first digit now flashing. Use the Brightness button to toggle the number. When you have landed on the right number, click the Enter/Configure button to move to the next digit. Whenever you are finished choosing the appropriate time, hold the Enter/Configure button down to save the time and begin counting. Another great way to sync multiple pace clocks is to configure them all with the same Real Time
Clock time. Not only do you know what time it is, but your clocks will be synced even if you lose power.
Mode 3: Real Time Clock (12 Hour)
Setting the 24 Hour RTC automatically sets your 12 Hour RTC. You do not need to do anything in the mode.
Mode 4: Simple Set with Rep Counter, Counting Up or Down
Hold down the Enter/Configure button. The first two digits will appear. This is the rep counter. Enter the number of reps by using the Brightness button to set the number of reps you want. Once you have landed on the appropriate number of reps, hold down the Enter/Configure button to move on from Reps to Interval. You will now see the last 4 digits. Choose your interval using the Brightness button. Once you have the appropriate interval configured, hold down the
Enter/Configure button. The clock is now programmed and ready to start.
You will notice one of the colon lights is on. If the bottom colon light is lit, then this set will count down. If the top colon light is lit, then this set will count up. Double click the Enter/Configure button to toggle between Counting Up & Counting Down. When ready, click the Start/Stop/Pause button to begin your set.
When your set is finished, your clock will elicit a long beep and begin to default count up again.
Mode 5: Varying Intervals, Counting Up or Down
Hold down the Enter/Configure button to configure your first interval. Use the Brightness button to choose your appropriate interval. Hold the Enter/Configure button down again to save your first interval and move on to your second interval. Hold the Enter/Configure button down again to configure your third interval. You will be prompted to enter a fourth interval. Let’s say you don’t want to enter any more intervals. That is fine, this fourth interval was not saved yet, only the first three. Click Start/Stop/Pause. The clock is now programmed and ready to start. Double click the Enter/Configure button to toggle between Counting Up & Counting Down. Click Start/Stop/Pause button to begin your set.
When your set is finished, your clock will elicit a long beep and begin to default count up again.
Mode 6: Stopwatch
Click Start/Stop/Pause button to start the stopwatch. Click it again to stop. Double click it to reset.

Connect to Bluetooth
Download the Swimnerd mobile app on iOS or Google. Once signed up, go to TOOLS – CONNECT TO CLOCK – SCAN. "HC-08" will show up. Click on it to connect. Now, you can change the name by clicking the icon. Click CLOCK on the bottom of the app. This clock control center is basically a super remote. Program anything you want into it with just a few clicks. Including, any sort of descending or ascending ladder set.

Charging
Each Swimnerd PPC comes with a USB-C to USB-A charging cable. Connect it into your phone block, and you are ready to charge. There is a little red indicator light on the top of the clock. When it turns off, your clock is fully charged. 
Walk through video here.


Swimnerd Live Results:
Instruction Manual

 

Warranty Information Big Clocks

Two year manufacturers warranty -- if your clock doesn't work properly we will fix or replace you just pay for shipping.

This does not include you dropping it into the pool, smashing it onto a concrete pool deck, or any other form of pace clock abuse. We have seen a few cases of pace clock neglect and it is disgusting. We simply won't stand for it.

We can fix any cosmetic issue in our shop as well as reload firmware. Just give us a call to discuss. 

 

Tips, Tricks, and Best Practices

Save your box.
In case of a return, you'll want this around. It is a custom made box with foam insert.

If you got a tripod, make sure the legs are out wide.
If you do break your case, we can repair in-house. Turn around is very fast.

If your clock is primarily outdoors, you must protect it by any means possible -- you 100% definitely need to have some sort of overhang for the warranty to be valid. 
Yes, our clocks do have a special glue coated onto the electronic boards that make them impenetrable to water. They have been to the bottom of the pool and left outside for years on end. But, if you want it to last for the longest amount of time, put a roof over it's head.

If you got a battery make sure you follow all the safety guidelines located on our website on the battery page.
Most importantly, do not plug the clock in with the power adapter and the battery at the same time. You will overload your clock and it will go crazy. The battery DOES NOT charge while it is plugged in with the normal power adapter. Only charge the battery using the small charging adapter with the LED on it. Do not leave this battery in a hot shed or hot car -- keep it in a climate controlled place when not in use. Again, please refer to all battery safety guidelines. When battery capacity is depleted, please recycle at your local Home Depot or Lowes.

Currently the app does not run in the background of your phone (Apple & Android both dissuade this). 
So if your phone goes black for 10 minutes, and you open it back up, the pace clock on the phone will be off by 10 minutes from the actual pace clock. So, just change your settings so your screen doesn't go black if you want it to look exactly the same as the pace clock. Once you send a set to the pace clock via Bluetooth, it will not stop even if you disconnect and turn your phone off.
Don't be scared to give your Swimnerd Pace Clock a little TLC. A clean pace clock is a happy pace clock.
The front of the clock can be easily cleaned with any standard multi-purpose solution. If your clock is outside or near the water and is getting splashed, you will get a chlorine residue drying on the front screen.