Frequently Asked Questions

Customer Service

Call or text the Swimnerd Hotline (757-996-5512)
or email

Download the Swimnerd mobile app!

Instruction Manuals

Bluetooth Pace Clocks:
Instruction Manual
How To Video Playlist
Remote Walk Through

Personal Pace Clocks:
Instruction Manual
Walk through video here.

Wi-Fi Pace Clocks:
Instruction Manual

Swimnerd Live Results:
Instruction Manual


Warranty Information Big Clocks

Two year manufacturers warranty -- if your clock doesn't work properly we will fix or replace you just pay for shipping.

This does not include you dropping it into the pool, smashing it onto a concrete pool deck, or any other form of pace clock abuse. We have seen a few cases of pace clock neglect and it is disgusting. We simply won't stand for it.

We can fix any cosmetic issue in our shop as well as reload firmware. Just give us a call to discuss. 


Tips, Tricks, and Best Practices

Save your box.
In case of a return, you'll want this around. It is a custom made box with foam insert.

If you got a tripod, make sure the legs are out wide.
If you do break your case, we can repair in-house. Turn around is very fast.

If your clock is primarily outdoors, you must protect it by any means possible -- you 100% definitely need to have some sort of overhang for the warranty to be valid. 
Yes, our clocks do have a special glue coated onto the electronic boards that make them impenetrable to water. They have been to the bottom of the pool and left outside for years on end. But, if you want it to last for the longest amount of time, put a roof over it's head.

If you got a battery make sure you follow all the safety guidelines located on our website on the battery page.
Most importantly, do not plug the clock in with the power adapter and the battery at the same time. You will overload your clock and it will go crazy. The battery DOES NOT charge while it is plugged in with the normal power adapter. Only charge the battery using the small charging adapter with the LED on it. Do not leave this battery in a hot shed or hot car -- keep it in a climate controlled place when not in use. Again, please refer to all battery safety guidelines.

Currently the app does not run in the background of your phone (Apple & Android both dissuade this). 
So if your phone goes black for 10 minutes, and you open it back up, the pace clock on the phone will be off by 10 minutes from the actual pace clock. So, just change your settings so your screen doesn't go black if you want it to look exactly the same as the pace clock. Once you send a set to the pace clock via Bluetooth, it will not stop even if you disconnect and turn your phone off.
Don't be scared to give your Swimnerd Pace Clock a little TLC. A clean pace clock is a happy pace clock.
The front of the clock can be easily cleaned with any standard multi-purpose solution. If your clock is outside or near the water and is getting splashed, you will get a chlorine residue drying on the front screen.