Frequently Asked Questions

Customer Service:

Call or text the Swimnerd Hotline (757-996-5512)
Email info@swimnerd.com
Message us through our Facebook page or Twitter handle.
Slip into our DM's on Instagram.
Hit us up on Skype.

Download the Swimnerd mobile app!

How do I set up my Swimnerd Pace Clock?
Click here for a quick walk through video.

How do I connect via Bluetooth to my Swimnerd Pace Clock?
Click here for a quick walk through video.

How do I hang/mount my Swimnerd Pace Clock?
Click here for a quick walk through video.

Instruction Manuals


Big clocks received prior to 4/1/2022:  
Download the instruction manual here.

Big clocks received after 4/1/2022:
Download the instruction manual here.
Walk through video here.


Little clocks:
Download the instruction manual right here.


We also have many instructional videos on our YouTube Channel.

Warranty Information


Two year manufacturers warranty -- if your clock doesn't work properly we will fix or replace. This does not include you dropping it into the pool, smashing it onto a concrete pool deck, or any other form of pace clock abuse. We have seen many cases of pace clock neglect and it is disgusting. We can fix any cosmetic issue in our shop as well as reload firmware. Just give us a call to discuss.

 

Tips, Tricks, and Best Practices

Save your box.
In case of a return, you'll want this around. It is a custom made box with foam insert.

If you got a tripod, make sure the legs are out wide if you are outside and it is windy.
If it is seriously windy, you might even want to throw something on the ends of the legs to weigh it down. Last thing you want is a broken case. If you do break your case, we can repair in-house. Turn around is very fast.

If your clock is primarily outdoors, you must protect it by any means possible -- you 100% definitely need to have some sort of overhang for the warranty to be valid. 
Yes, our clocks do have a special glue coated onto the electronic boards that make them impenetrable to water.

If you got a battery make sure you follow all the safety guidelines located on our website on the battery page.
Most importantly, do not plug the clock in with the power adapter and the battery at the same time. You will overload your clock and it will go crazy. The battery DOES NOT charge while it is plugged in with the normal power adapter. Only charge the battery using the small charging adapter with the LED on it. Do not leave this battery in a hot shed or hot car -- keep it in a climate controlled place when not in use. Again, please refer to all battery safety guidelines.

Currently the app does not run in the background of your phone (Apple & Android both dissuade this). 
So if your phone goes black for 10 minutes, and you open it back up, the pace clock on the phone will be off by 10 minutes from the actual pace clock. So, just change your settings so your screen doesn't go black if you want it to look exactly the same as the pace clock. Once you send a set to the pace clock via Bluetooth, it will not stop even if you disconnect and turn your phone off.


Bluetooth Automatic Reconnect:
The Swimnerd Pace Clock will automatically reconnect to your phone if you become disconnected. You can also name your pace clock after you connect to it. Just click the 'i' next to it in CONNECT TO CLOCK so that you know which clock you are connecting to.


Don't be scared to give your Swimnerd Pace Clock a little TLC. A clean pace clock is a happy pace clock.
The front of the clock can be easily cleaned with any standard multi-purpose solution. If your clock is outside or near the water and is getting splashed, you will get a chlorine residue drying on the front screen.