Frequently Asked Questions
Call or text the Swimnerd Hotline (757-996-5512)
or email email@example.com
Bluetooth Pace Clocks:
How To Video Playlist
Remote Walk Through
Personal Pace Clocks:
Walk through video here.
Wi-Fi Pace Clocks:
Swimnerd Live Results:
Warranty Information Big Clocks
Two year manufacturers warranty -- if your clock doesn't work properly we will fix or replace you just pay for shipping.
This does not include you dropping it into the pool, smashing it onto a concrete pool deck, or any other form of pace clock abuse. We have seen a few cases of pace clock neglect and it is disgusting. We simply won't stand for it.
We can fix any cosmetic issue in our shop as well as reload firmware. Just give us a call to discuss.
Tips, Tricks, and Best Practices
In case of a return, you'll want this around. It is a custom made box with foam insert.
If you do break your case, we can repair in-house. Turn around is very fast.
Yes, our clocks do have a special glue coated onto the electronic boards that make them impenetrable to water. They have been to the bottom of the pool and left outside for years on end. But, if you want it to last for the longest amount of time, put a roof over it's head.
So if your phone goes black for 10 minutes, and you open it back up, the pace clock on the phone will be off by 10 minutes from the actual pace clock. So, just change your settings so your screen doesn't go black if you want it to look exactly the same as the pace clock. Once you send a set to the pace clock via Bluetooth, it will not stop even if you disconnect and turn your phone off.
The front of the clock can be easily cleaned with any standard multi-purpose solution. If your clock is outside or near the water and is getting splashed, you will get a chlorine residue drying on the front screen.